Our cancellation policy

Cancellations or changes to service must be communicated as indicated in Section 2 of our terms and conditions.

DIVE.IS reserves the right to cancel or alter tours and tour content based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the client, however DIVE.IS will endeavor to communicate any changes to scheduled activities at the earliest possible time. It is the goal of DIVE.IS to find the best solution for any changes or cancellations in activities and may offer alternative dive sites or activities. DIVE.IS will also work with the client on a case-by-case basis for all adjustments and cancellations with the client’s interest and safety in mind.

The client reserves the right to cancel a tour at any time. Tours cancelled on the behalf of the client are subject to a cancellation fee based on the type of tour booked and a set notice period:

Day Tours - Individuals (1-17 snorkelers, 1-9 divers).

• Payment is due in full upon booking.
• Up to 24 hours prior to the tour departure time, 90% will be refunded.
• Within 24 hours of the tour departure time, no refund is available.
• In case of late arrival at the meeting point or pick up location, no refund is available

Day Tours - Group Bookings (18+ snorkelers, 10+ divers).

• Payment is due in full upon booking.
• 8 days or more prior to the tour departure, 90% will be refunded.
• 7 days prior to the tour departure, 75% will be refunded.
• The final number of group participants (pax) has to be notified to DIVE.IS 48 hours before the start time of the tour. Within 48 hours of the start time, DIVE.IS will invoice for the number of participants originally booked.
• If cancellations of indvidiuals in the group lead to the group being less then 18 snorkelers or 10 divers then group rates do not apply anymore.
• If groups become less than 18 pax but should stay private, then private tour rates apply. If the group does not have to be private, then scheduled tour rates apply.
• In case of late arrival at the meeting point or pick up location, no refund is available

Multiple Day Tours

• 25% deposit due upon booking and is non-refundable (if booked more than 60 days prior to tour departure). 
• Payment in full is due 60 days prior to tour departure. 
• 60 days – 30 days prior to tour departure, 50% of the tour price will be refunded. 
• Within 30 days of tour departure, no refund is available.   
• In case of late arrival at the meeting point or pick up location, no refund is available

All multiple day tour bookings require a minimum of a 25% deposit to secure tour dates and seats. Deposits must be paid within 14 days of receiving an offer from DIVE.IS or, in the case where a booking is made less than 14 days before a tour begins, upon booking. All offers expire after the 14 day period and any bookings without a deposit will be considered rejected. 

Bookings for multiple day tours, groups, or private tours must be paid in full. Bookings with outstanding payments beyond the balance due deadline may be subject to late fees. Bookings for multiple day tours, groups or private tours that have not been paid in full 14 days before the tour start date will be considered forfeited and may be cancelled. 

Courses
Payment is due in full upon booking.

Refunds are not available if:

• the participant has not completed the course theory before the course and can’t participate.
• participants do not show up for the course.
• participants cannot complete the course for own reason(physical/mental abilities).
• Within 7 days of the course start time, no refund is available.
• Within 7 days of the course start time, it is not possible to change the date of the course.

PADI e-learning codes that have been redeemed cannot be refunded. The code is valid for 1 year from the redemption date and can be used by the student to complete the course with any PADI dive center.

Please note that all payments and all refunds are processed in Icelandic Kronas only.